Frequently Answered Questions

What File Types Can We Use?

We prefer PDF files, but we can accept almost any digital file type.*(Please read the .DWG disclaimer)

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How do you make a PDF?

Many applications can now export as a PDF (Portable Document Format). Acrobat Professional from Adobe Systems is the premiere PDF creation and editing suite. We also have had success using a “free” product called PDF995.

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Why is it important to convert to PDF?

A correctly generated PDF will include all of the typefaces (fonts) and images used in your document, thus simplifying the whole process for you and us. Our output devices are all tuned to print PDFs, so by using the Portable Document Format, you are ensuring the highest quality with the fastest possible turnaround time.

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What changes might occur as my file is saved as a PDF?

Be sure to view your PDF in the Adobe Reader software and check for correct fonts, line and letter spacing, image resolution, etc. What you see in the PDF is what will be output.

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How do I save my work as an attachment to an e-mail message?

Most email programs offer an explicit “attach file” option, either in the form of a button or a menu item. A paperclip icon has become a standard for indicating “attach a file.” Modern email programs will allow you to attach a file simply by dragging the file icon onto the body of the email message. Be sure to zip compress your files prior to attaching and sending, as the compression will protect the file from becoming corrupted.

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I was sent a PDF file which I need printed. How do I make text changes (e.g. name, date, etc.)?

PDFs are editable in Acrobat Professional from Adobe Systems. You can also investigate the possibilities offered by the “free” PDF995 software.
We can offer assistance in making minor corrections and alterations for a nominal fee. Please contact us directly if you wish us to change and existing PDF for you.

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What is your size limitation on black&white printing?

36" x 15 feet

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What is your size limitation on color printing?

62" x 15 feet

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What are your normal turnaround times?

Please allow 3 business days for color work, 4 business hours for black and white.

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What about “rush” charges?

Rush charges may apply for jobs with tight turnaround requests. Please call or email to discuss.

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Can you give quotes for my particular printing job?

We're happy to give you a quote. Please phone Jimmy Keith at (804) 649-7551.

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Where are you located?

We are located at the Western edge of Downtown Richmond at 7 East Cary Street, between Foushee and First Streets, 2 blocks from the Jefferson Hotel.
We have a map available for download.

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Do you pick up and deliver?

Yes! Please phone to request a pick-up and/or delivery and to obtain a quote on this service.

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What is your delivery area?

We have a fleet of delivery vehicles whose drivers make rounds all day in the Metro Richmond, VA area Monday through Friday. Please phone to arrange a pick-up or delivery.

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Can you ship UPS & FED ex?

Yes, but we prefer UPS

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Can you scan to an electronic file?

Absolutely! Be sure to let us know what file type you want to have back, dpi, size, etc.

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What sizes can you scan B&W reflective originals?

Our scanner will accept flat media up to 40" x 96". We can scan originals mounted to substrate up to ½" in thickness!

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To what maximum size can you scan a color reflective original?

Our scanner will accept flat media up to 40" x 96". We can scan originals mounted to substrate up to ½" in thickness!

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Can you scan 35mm slides?

Yes. We can scan 35mm only. (We cannot scan transparencies larger than that.)

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Do you offer color correction on output?

Yes. Color correction is considered computer time billed at $60 per hour.

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Do you offer image “manipulation”?

Yes. Image retouching/manipulation is considered computer time billed at $60 per hour.

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Do you print double-sided copies?

Yes. We can print double-sided black & white and color copies up to 11x17" (no bleed)

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What is the price of your color copies?

• The first 8-½ x 11" copy of each original is $1.
• Each additional copy of the same 8-½ x 11" original is $.50

• The first 11 x 17" copy of each original is $2.00.
• Each additional copy of the same 11 x 17"original is $1.00

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Do you print double-sided large format copies?

Not on a single sheet of media, but we can mount two images back-to-back.

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What type of files work best for AutoCad® plotting?

PDFs are preferred; PLT, DWF, LDF, and CAL files are also accepted.

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Can you work with AutoCad® DWG files?

Sorry, we cannot accept DWG files; Please save the drawing(s) as PDF before submitting.

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Are you open on the weekend?

Please phone us to make arrangements if you need weekend work.

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Can you UPS my drawing to me or to my client(s)?

Yes, we can print, package and ship.

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Can you scan and transfer files electronically for me?

Yes, to anyone & anywhere. Just be sure to let us know to whom the electronic files will be sent.

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My file for output is very large; it’s too big for me to email. How can I get this to you?

You can use our upload form [link], we can arrange for a direct ftp upload [call] or you can arrange to send a CD or DVD.

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Do you prefer Macintosh or PC formatted files and media?

We have the facilities to handle both Windows and Mac files. We can mount almost any kind of modern portable media, including digital camera media, USB jump drives, external firewire drives, etc. If you’re not sure about something, please feel free to call and ask!

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Do you offer 2-color printing?

Yes. We print in full color, even if it’s only two.

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What is the maximum size of your black and white output?

3 x 15 feet (36" x 180")

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Can you alter a file that I have already sent you?

Usually, yes, but in a case like this, it’s certainly best to phone and discuss your needs directly.

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On that note, can you archive my work for future printing?

Yes. We maintain a full backup system and can backup and retrieve work from the archives.

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Do you ship Fed-Ex?

Yes, but we prefer UPS.

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Can you courier my printed material around the Richmond area to several locations?

Yes. Please specify a “split delivery” when placing your order(s).

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Who do I contact for a pickup?

Please call our main number and let our customer service representatives know you have a job for pickup. (804) 649-7551

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Who do I call for billing questions?

Please call our main number and ask to speak to “bookkeeping.”

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Do you make Gicleé prints?

Yes, we are experienced in printing gallery-quality fine art prints from scans and electronic files. (You HAVE to see the amazing results of this process.) Please plan to stop by and see some examples and check out the variety of archival papers we can print as Gicleé

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What are your company hours?

8—5, Monday through Friday

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Do you accept the American Express and Discover credit cards?

Yes, we accept payments with Visa, Master Card, American Express and Discover Card.

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Do you carry USGS topographic maps?

Yes. We stock the entire map collection for the Commonwealth of Virginia — USGS 7.5 minute series 1:24,000 scale. $6.60 each.

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What are the costs related to a particular job?

For inquiries of this nature, we encourage you to speak directly with our fearless leader, Jimmy Keith.

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What are the costs for certain papers and supplies?

Please feel free to phone Debra, our front office area supervisor, for any supply cost-related questions.

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How large an email attachment can you accept?

Our email delivery system can accept messages with attachments to 20MB. We also offer a web-browser based upload system that can accept files up to 150MB.

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Do you print banners?

Yes. We have a custom banner system which can print banners up to 60" wide. We use non-fugative yet environmentally safe pigments, and can provide the banner to you ready-to-hang with edge stitching and grommets.

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Do you offer lamination?

Yes.

• “Surface” lamination, which is only on one side, is $1.50/square foot for standard laminate – matte or gloss.
• “Encapsulation” - or seal lamination where the lamination is affixed to both sides of the print - is $2.50 a square foot.

We also offer a premium laminate. Please ask for details.

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How do I apply for an account with Keith-Fabry

Please download the Credit Application PDF, print it out, fill in the information, and fax it back to us at (804) 649-1306.

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